Frequently Asked Questions

Find answer to your most common question

Easily explore helpful answers to the questions our users ask most,so you can understand the platform better and get support instantly.

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Q:Can I inspect the machine before payment?

Yes, we can provide:Machine photos/Inspection videos/Video call inspection/Third-party inspection if needed.

Q:Do you have local after-sales service in Africa?

A:We have service team in East Africa, nationwide rapid response,covering daily maintenance, repairs, overhauls.

Q:Do you provide warranty?

A:Warranty period depends on machine type, usually 12 months or 2000 working hours, whichever comes first.

Q:Do you have local spare parts support in East Africa?

A:We have spare parts warehouse (1100㎡) in Tanzania, inventory value of 3 million US dollars, covering 10+ brands (Shantui, SINOTRUK, Weichai, Cummins, etc. ) & Computerized management, 10 days worldwide delivery for urgent orders.

Q:How fast can you deliver?

A:Typical delivery time:From local stock: 3–7 days
From China: about 40 days depending on destination port.

Q:Do you have stock in Africa?

A:Yes, we have available stock in East Africa for fast delivery.